Refund and Returns Policy
Return, Refund and Replacement of Goods
We apologise if you were unhappy with your purchase!
Our stores’ procedures are to check all items before shipping out to our customers to ensure that all items are in order and in good condition.
All items sold are not returnable, refundable nor exchangeable. In the event that wrong goods are received, damaged or broken, kindly contact us at [email protected] within 48 hours of receiving your products. We will reply to your email within 3 working days upon receiving your email.
The following conditions apply:
- All goods returned must be in its complete and original packing conditions. Items which are removed from its original packing i.e. packaging box and bottles, used or soiled are not entitled to the refund/return.
- Customers are to undertake the full responsibility for returning the goods to Broadcare. All freight, shipment, and insurance charges are to be borne by the customers. Broadcare shall not be liable for any damages or loss of items during the return shipment back to Broadcare.
- Goods are returnable EXCEPT for “change of mind” request. Unless Customers agree to pay the 2-way delivery charges of the Goods (Delivery and pickup for return), even the Goods are on free delivery as committed during purchase. The free delivery is only available for complete / genuine purchase. Broadcare will not refund the returned goods until they have been received. Customers will only receive the refund amount after deducting the 2-way delivery charges. If the product charges are lesser than the 2-way delivery charges, customers are required to pay the balance. (May refer to Malaysia Consumer Act 1999 Section 17 & 46)
- Broadcare shall replace the same items to customers in the event that wrong goods are delivered or damaged that are directly resulted from Broadcare error. In the event that same items/goods are not available, Broadcare shall refund as a gift certificate for immediate repurchase. Once approved, the refund amount will reflect in the customer’s account wallet and it will be valid for 2 months from the date of refund.
Should you have further questions or concerns, please contact our Customers Service at [email protected].